CCOM
Internet Services Terms and Conditions
Definitions
1 In these Conditions:
“the Services” are as listed
on the front hereof and are explained
in the current Clues Communications brochure.
“We” are Clues Communications
Limited t/a CCOM Internet Services
“You” are the Subscriber
referred to on the front hereof.
Supply Agreement
2.
(a) All orders for Services shall be deemed
to be an offer by you to subscribe to
the services pursuant to these Terms and
Conditions.
(b) Any variation to these Terms and
Conditions (including any special terms
agreed between the parties) shall be inapplicable
unless agreed in writing by us.
Using the Service
3.
(a) In order to use the Service you will
be given a password and user name, which
may be changed on written notice. This
password and user name may only be used
by members of your household or for business
users, your members of staff provided
there is only one connection at any time.
(b) You must have the correct computer
and telecommunications equipment, which
you are obliged to provide at your own
cost. We will provide the relevant specification
in our current brochure.
(c) For Business Web Site services we
will provide a Virtual Web Server which
will be identified by a domain name agreed
with us.. Internet users will gain access
to your site using a suitable web browser.
You may access your site for the purpose
of publishing using methods described
in our current brochure.
(d) Where we register or administer a
Domain Name we are acting on your behalf
in all dealings with the Registration
Body. You are bound by the Terms and Conditions
of the Registration body. You authorise
us to administer the said Domain. We charge
a fee for our services in addition to
the fees due to the Registration Body,
which is included in our charges to you.
Service Levels
4. We undertake to use our best endeavours
to maintain the Services whilst you remain
a subscriber. You agree that we cannot
accept responsibility for your computer
equipment and telecommunications equipment,
which you use to access the Services.
In the event that any of the Services
are unavailable due to circumstances beyond
our control for a continuous period of
more than 30 days, you will be entitled
to terminate your Agreement with us and
to obtain a refund for the period of unavailability.
We do not undertake to maintain any site
or address other than our own.
Intellectual Property
5. Where we provide design services e.g.
web site design all Intellectual Property
Rights including copyright lie with Clues
Communications Ltd. We will not waive
our rights.
Charges
6.
(a) Our Charges are as set out on the
front hereof subject to variation by us
on 30 days’ written notice.
(b) The Charges are exclusive of VAT,
which shall be due at the rate ruling
on the date for payment.
(c) Payment of the Charges and VAT is
due in advance of the period of use. The
amount payable shall be due in full on
the first day of each payment period as
set out on the front hereof.
(d) Payment may be made by cleared cheque,
credit or debit card or standing order.
If you wish to pay by regular standing
order we will require your first payment
to be made by credit card, debit card
or cheque.
(e) Interest on overdue payments shall
accrue from the date when payment becomes
due and from day to day until the date
of payment at a rate of 4% above Barclays
Bank Plc base rate. If any Charges remain
overdue for more than 7 days we reserve
the right to terminate or suspend your
access to the Services. There will be
a reconnection fee if you are disconnected
for late payment, the amount of which
we will quote on request.
Termination and Suspension
7.
(a) In addition to our right to terminate
for non payment under clause 5 above,
we may terminate your access to the Services
if you allow the unauthorised use of your
password or user name or if you persistently
abuse the Services or if you publish,
display, transmit or advertise any material
which may be defamatory, offensive, abusive,
obscene, pornographic or illegal, or which
may be in breach of copyrights, trademarks,
design rights and/or other intellectual
property rights wherever protected around
the world. You agree that if we decide
to terminate pursuant to this provision,
we may do so in our absolute discretion
given that laws and morality differ from
country to country and we will exercise
our discretion without prejudice to your
obligations under clause 7 below. If we
do so you will not be entitled to any
refund of our Charges and we will not
be obliged to give our reasoning.
(b) The Services have a finite capacity
and can be abused or put at risk by certain
forms of use. If we believe that you are
abusing the capacity of the Service, we
may in our sole discretion suspend your
right to access.
(c) Either party may terminate at the
end of each payment period on giving written
notice or by e-mail.
Liability
8.
(a) You agree that we shall not be liable
for any losses suffered by you, your servants
or agents as a result of your use of the
Services or any failure on the part of
the Services at any time save for death
or personal injury caused by our negligence.
(b) You agree to indemnify and hold us,
our servants and agents harmless from
and against all and any liability and
costs incurred by us arising as a result
of your using the service, including any
legal costs incurred by us in defending
the same.
Data Protection
9. You must comply with the UK Data Protection
legislation including the requirement
to register (where appropriate) under
the Data Protection Acts. You must also
comply with the UK Data Protection principles.
We will retain the information that you
provide to us about you and your household,
and use that information for our own purposes
and for enabling other goods and services
to be offered to you by other companies.
If you do not wish us to use the information
in this way, please indicate on the front
hereof.
Governing Law and Jurisdiction
10. These Terms and Conditions are governed
by English law and we both agree to submit
to the exclusive jurisdiction of the English
courts.
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